Support

Email support@intherhythm.org. We read every message and reply within a few working days.

What to include

The more of this you can give us, the faster we can fix it. None of it is required.

• The username on the account, not the password
• Your device and operating system version
• What you were doing when it went wrong
• A screenshot, if the problem is something you can see

Common questions

I did not get my confirmation email

Check the spam folder first. If it is not there, email us and we will confirm the account manually.

I forgot my password

Use the password reset option on the login screen. If the reset email does not arrive, email us.

My teacher connection code does not work

Codes expire after 24 hours and can only be used once. Ask your musician to generate a new one from their profile.

I want to delete my account

You can do that in the app, or read how to delete your account.

For parents

If your child has an account and you want to see what is stored, correct it, or have it deleted, email support@intherhythm.org from the address you used to create the account.