Delete your account

01

What deleting removes

Deleting your account removes it and everything in it: your email address, username and display name, your profile photo, every practice session including its notes and ratings, your focus line, your connections, unused codes and blocks, your settings, your feedback, and comments a teacher left on your sessions. It happens at once. Your photo and any feedback screenshots are removed straight after, not as part of it: if that fails, the account is still deleted and those files stay in storage, with no timer on them, until they are removed by hand. There are no backups, so nothing can be restored.

A few safety records outlive the account, none longer than 12 months: a report you filed or that was filed about you, focus line history, the notification log, and any email already in the support mailbox.

If you are a teacher, the preset comments you left on musicians' sessions stay, with your name detached.

02

In the app

03

If you cannot open the app

Write to support@intherhythm.org from the address on the account. We aim to respond to general support within 5 working days.

Write to support@intherhythm.org.