Support

01

Getting help

Write to support@intherhythm.org with a question, a problem, or something that is not working. Tell us which device you are using and what you were doing when it went wrong.

We aim to respond to general support within 5 working days.

02

Reporting something in the app

You can report a comment, a focus line or a person from the thing itself. The report is saved before anything else happens, so it cannot be lost. A real person reads reports, and we aim to respond to safety reports usually within 3 working days.

You are never told the outcome, and the person you report is never told a report exists. There is no way to withdraw a report inside the app. Write to support@intherhythm.org.

If anyone is in immediate danger, contact your local emergency services first. The report system is not an emergency service.

03

Asking for a copy of your data

There is no download button in the app. Email support@intherhythm.org and we will compile a copy of your information in a machine-readable format. We answer data rights requests within one calendar month.

04

Deleting your account

You can delete your account, and everything in it, from inside the app. The full steps are on the delete your account page.

05

Making a complaint

Email support@intherhythm.org with "Complaint" in the subject line. We acknowledge a complaint within 5 working days and give you a decision, with reasons, within one calendar month.

Write to support@intherhythm.org.